Concierge Work Environment and Etiquettes

Have you ever dreamed of working in a luxurious hotel? Imagine being the first point of contact for guests, helping them with everything from booking a restaurant reservation to arranging a taxi. If this sounds like something you would enjoy, then a career as a concierge could be the perfect fit for you.

Concierges are the unsung heroes of the hospitality industry. They are responsible for making sure that guests have a memorable experience from the moment they arrive to the moment they leave.

Learning Outcomes:

• Develop a comprehensive understanding of the concierge service industry and its principles.
• Acquire the necessary skills to excel as a concierge, including communication, problem-solving, and organisation.
• Learn various types of concierge services and their unique demands.
• Understand the importance of delivering exceptional customer service and exceeding client expectations.
• Gain emergency preparedness and crisis management skills to handle unexpected situations.

The Concierge course delves into modules designed to shape you into a skilled and sought-after concierge. Begin by understanding the essence of the concierge service and its role in anticipating and fulfilling client needs. Explore the diverse types of concierge services, from hotel concierges to lifestyle and corporate concierges. Acquire the necessary skills for success, including exceptional communication, problem-solving, and organisational abilities.

Discover the principles of a successful concierge service business, focusing on building a reputation for excellence and nurturing client relationships. Learn the art of delivering exceptional customer service and creating unforgettable moments. Understand the work environment and etiquette required to navigate any setting with professionalism. Develop emergency measures and crisis management skills to handle unexpected situations with composure and efficiency.

Certification

Upon completing the course, you can obtain a certificate titled Hospitality - Concierge. Certificate options include a PDF Certificate at £4.99, a hardcopy for UK- delivery at £9.99, or a hardcopy for international delivery at £14.99.

• Individuals aspiring to work in the hospitality industry as a concierge.
• Current concierges looking to enhance their skills and knowledge.
• Hotel and hospitality professionals seeking to add value to their service offerings.

• Hotel Concierge: £20,000 - £35,000 per year.
• Corporate Concierge: £25,000 - £40,000 per year.
• Lifestyle Concierge: £20,000 - £35,000 per year.
• Luxury Property Concierge: £25,000 - £45,000 per year.
• Concierge Manager: £30,000 - £50,000 per year.

Currently there are no Q&As for this course. Be the first to ask a question.

Digital certificate

Digital certificate - £4.99

Hard copy certificate

Hard copy certificate - £9.99